Refund policy

Exchange, Refund & Cancellation Policy

At Khurshid, we strive to ensure our customers receive the best quality and service. Please review our policies below regarding returns, exchanges, cancellations, and refunds.

Return & Exchange Policy

  • Sale Items:
    All items purchased on sale are non-refundable and non-exchangeable.

  • Exchange Reasons:
    We allow exchanges only for sizing issues or if the product is defective. Please note that due to differences in lighting and location during photoshoots, the actual color of the product may vary slightly from what is displayed. Exchanges will not be accepted based solely on color discrepancies.

  • Request Window:
    Customers have 24 hours from the time of receiving their order to initiate a return or exchange. Requests made after this 24-hour period will not be eligible for return or exchange.

  • How to Initiate a Return:

    • Email our team at info@khurshid.pk with your order number and details of your request.
    • Once your request is approved, we will provide you with a return shipping label and instructions on how to send the item back to us.
    • Important: Items sent back without prior approval within the 24-hour window will be rejected.

  • Dedicated Support:
    For any queries regarding returns or exchanges, please reach out to us at info@khurshid.pk.

Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in resalable condition.
  • It should be in the original packaging provided by Khurshid.
  • The product must be unworn and unused.
  • All original tags must be intact.
  • You must provide a proof of purchase and a receipt of payment.

Exchange Process

Once your return request is approved and the item is received back at our store:

  • If the Item is in Stock:
    We will ship the exact item immediately. The exchange process may take up to 7 working days.

  • If the Item is Out of Stock:
    We will issue a gift card for the equivalent value, which you can use toward any future purchase at Khurshid.

  • For any additional queries regarding shipping or returns, please email info@khurshid.pk or call us at 03 111 101 228.

Damages and Issues

Please inspect your order upon delivery. If you find that the item is defective, damaged, or if you received the wrong product, contact us within 24 hours so that we can promptly address and resolve the issue.

Exceptions / Non-Returnable Items

  • Items that have been customized (for example, unstitched articles that have been altered by the customer) cannot be returned.
  • Sale items and gift cards are non-returnable.

Cancellation & Refund Policy

Order Cancellation

  • Standard Orders:
    Customers may cancel any paid order within 24 hours of placing it.

  • Cash on Delivery Orders:
    Orders placed with the “Cash on Delivery” option must be canceled within 2 hours of order placement.

  • To cancel an order, please send your order number to info@khurshid.pk.

Refund Policy

  • No Refunds:
    While Khurshid offers exchange and return options, we maintain a no refund policy. Shipping and handling charges are also non-refundable.

  • In Case of Order Delays or Non-Fulfillment:
    If your order is canceled due to delays or non-fulfillment, please file a chargeback with your payment provider.

Thank you for choosing Khurshid. We are committed to ensuring your satisfaction and appreciate your understanding of our policies. For any further questions, do not hesitate to contact our customer service team at info@khurshid.pk.